Why are emails sent to some addresses not arriving

Article Number: 1 | Last Updated: Mon, Apr 9, 2012 at 2:04 AM

There are a number of reasons that emails may not arrive or appear not to arrive. First of all make sure that the email is not being filtered as spam. If the email does not arrive at any email address then contact us for help. We strongly recommend that you warn users to accept emails from your site (add to whitelist) so that they can receive their download links. By default Sitelok uses PHP's mail() function to send email but you can try using our built in support for PHPmailer. To enable this go to the Sitelok configuration page and set the email account details for the email address you set as follows.