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FAQ

If you have any questions about Sitelok please check the following list of frequently asked questions. If you can't find what you need please feel free to contact us.

  • Pre sales questions
  • How much does an extra license cost?
    You are licensed to use Sitelok on one domain. If you wish to use it on other domains as well then you need to purchase additional licenses which are available at a discount of 50%. Extra licenses and upgrades are available from the downloads page.
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  • Technical questions
  • Can I modify the code?
    We do not scramble or protect our code so you can make any modifications required. However please remember that any modified versions are still owned by us and will require a license for use. You must not under any circumstances remove the copyright notice from the script.
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  • I use a browser that does not support the HTML editor
    The wysiwyg editor that we use is one of the most advanced. However because of this it is impossible to support every browser so if you are not using IE 5.5+ on Windows or recent versions of Firefox, Mozilla, Netscape or Safari on Windows or Mac then add the following setting to slconfig.php.
    $LegacyBrowser=true;
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  • Emails sent to some addresses are not arriving
    There are a number of reasons that emails may not arrive or appear not to arrive. First of all make sure that the email is not being filtered as spam. If the email does not arrive at any email address then contact us for help. We strongly recommend that you warn users to accept emails from your site (add to whitelist) so that they can receive their download links. By default Sitelok uses PHP's mail() function to send email but you can try using our built in support for PHPmailer. To enable this go to the Sitelok configuration page and set the email account details for the email address you set as follows.

    slphpmailer
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  • I cannot save or browse email templates?
    Make sure that you have given write permission for the slpw/email folder. Normally chmod 666 is ok but some servers require chmod 777.
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